FAQ

question-mark-circle-icon.png

CUSTOM ORDERS

To place a custom order, fill out our contact form, or message

us directly on instagram @iancharms

1. Select your item/s, and be sure to detail any preferred bead colors, specific charms, or past creations for the ultimate customization experience.

2. All custom orders are handled personally. When inquiring about a custom order please include: A theme or any photos of design ideas.

Q: HOW MUCH DO CUSTOM PIECES COST?

A: Custom pieces are available at a range of costs, depending on the piece itself. 

POLICIES & SHIPPING

SHIPPING

Standard orders may take up to 10 business days to ship. Custom orders are typically shipped within 4 business days of payment, but can vary depending on quantity and style. A more accurate time estimate can be determined when the order is discussed and confirmed.

To place a custom order, fill out this contact form, or message us directly on instagram: @iancharms

RETURNS & EXCHANGES

We do not accept returns or exchanges on most items, although we can adjust the length of your piece if there is an issue with the fit.